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Doecoins Crypto Swap - Buy or Sell Cryptos or Digital Assets
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Frequently Asked Questions

In Ethereum if you send to an address that doesn't exist, the transaction doesn't fail. Unlike in Bitcoin, where the blockchain rejects bad addresses, in Ethereum, the transaction is basically lost forever.

Warning!: Always verify the Ethereum coin address you want to receive your new coins!

NOTICE! - Ethereum is currently in its "Frontier" Phase which is experimental (on UberPay Coin Swap & other Exchanges) it may take as long as 3 hours to confirm. No quarantees are implied or acknowleged.
Coin Swapping from one digital currency to another is easy, automatic & instant.

- Step (a) - Select the coin swap direction

- Step (b) - Enter the amount you want to change

- Step (c) - Click the 'Coin Swap' button.

It's really that simple!
Doecoins holds relatively small hot wallets in order to process instant transactions. It can take from 2-5 minutes to 24 hrs.

It's important to note the Doecoins Crypto Swap is not designed nor intended to be used as a speculative exchange service. We do not endorse the use of Doecoins Crypto Swap in such a manner.
The processing speed ranges from about 30 seconds to 24 hours, depending on how long it takes for a block to happen on the network. Most orders process in just a few minutes. Doecoins does not process 0 confirmation transactions.The system will wait for standard confirmation on the blockchain.
Doecoins Crypto Swap does not hold customer funds, therefore there is no reason for us to require registration. For example, you want to exchange BTC to LTC. We provide the deposit address for your BTCs, and send the converted LTCs to the address you provide. You can register for FREE, If you like to keep a transaction [tx] log for your records.
Our price has no "slippage." We resolve the issue having a fixed rate for the whole order (no slippage).
If you realize that you mistyped your coin wallet address, or you have not received your Coin Swap, go to your account where your order will be in "Processing" mode. If you processed your Coin Swap anonymously its still fine. In order to resolve your issue please contact our support team either by using the contact form HERE or by sending a request to support@doecoins.com. In all cases that a mistyped coin wallet was submitted, once a new coin wallet is confirmed by you, Doecoins can send the coins to the new wallet you provided.


If you happen to use the wrong coin wallet address and the transaction was "Completed", we unfortunately have no way to recover coins sent to another address you provided accidentally.

Warning!: Always verify the coin address you want to receive your new coins!
No - Unfortunately due to potential chargebacks and credit card fraud, at this moment we do not accept credit purchases of crypto currencies.
Our AML and KYC policies differ depending on the country of origin of which our clients are located and furthermore recorded through the Doecoins Crypto Swap registration process. Our robust compliance framework ensures that regulatory requirements are being adhered to at both a local and global level, providing the highest levels of trust and ensuring Doecoin Crypto Swap continues to operate reliably for the long term.
Doecoins Crypto Swap is a service provided by Geopay.me Inc.

Geopay.me Inc is legally registered and its infrastructure is physically located in United States. Whilst this means we comply with AML/KYC requirement in the US jurisdiction, we remain committed in providing a safe, globally-compliant and reputable service to our clients. For this reason, Geopay.me Inc insists on a comprehensive and thorough KYC (Know-Your-Customer) and AML (Anti Money Laundering) compliance framework. This includes the monitoring of suspicious transactions and obligatory reporting to local regulators and other compliance bodies.
No! You do not need to sign up to use this service. You can optionally enter an email to receive your transaction receipts
Most of the time this is not possible. However in some cases we may be able to recover your funds e.g. sending Bitcoin Cash to a Bitcoin address.

This is a dangerous and lengthy process and therefore this will only be attempted for transactions of a certain size, to be determined on a case by case basis. We will also charge a fixed fee that will be disclosed to you before the process begins.
The simple answer is no. Blockchain transactions are irreversible by design, meaning there is no way to recall a transaction.

Some transactions may take longer to arrive due to blockchain confirmation delays and similar factors. To find out more on a transaction that have never arrived, contact support@doecoins.com
After we have received your crypto coins, we make the exchange instantly and send it to your destination address the confirmation process may take from 30 sec to 24 hours. Different cryptocurrencies have different confirmation times so please bear that in mind. At certain times some cryptocurrencies may be experiencing delays.

Please note that for larger transactions we may at our discretion wait for more block confirmations before making the exchange.
Some governments ask to pay taxes on cryptocurrency. Always ask your local tax service if you need to fill this in your yearly tax forms.
Doecoins.com is working hard on adding more cryptocurrency on its platform. Doecoins cannot disclose information while being in the process of adding new currencies.
Doecoins will send you an email when a new currency is added.
To make sure that you can receive these emails please subscribe to our newsletter to Receive tips and updates from Doecoins.com.

Direct link to settings: https://www.doecoins.com

General Data Protection Regulation

The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA areas.

Who does the GDPR affect?

The GDPR not only applies to organizations located within the EU but it will also apply to organizations located outside of the EU if they offer goods or services to, or monitor the behaviour of, EU data subjects. It applies to all companies processing and holding the personal data of data subjects residing in the European Union, regardless of the company’s location.

What constitutes personal data?

The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organizations collect information about people.


For Details visit here: https://www.eugdpr.org/eugdpr.org-1.html